A Business Service Management Dashboard - tying business to its supporting infrastructure
Found this sample of a business service management dashboard at micromuse. As they state, “By drawing more clearly than ever the lines that connect the business to the underlying infrastructure, [BSM dashboards] are enabling smarter business decision-making. The following screens show an example with Earthlink: “A BSM initiative around a few specific business-to-IT alignment challenges, as follows: - Link realtime customer subscription levels (IT data) with sales forecasts (business data) - Link system downtime information (IT data) with contact center call volume (business data) - Link scheduled system downtime (IT process) with ITIL change management initiative (business process). EarthLink chose to hone in on three primary “business services” subscription-based revenue, customer call center volume, and their ITIL change management initiative to manage initially, with plans to bring more business services, processes, and transactions under the BSM umbrella over time.”
You can see from the screenshots that you can drill down via a geographical slicing of data.

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