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From a simple excel dashboard to a fully integrated enterprise reporting suite, the Business Dashboard is being quickly adopted as the new face of Business Intelligence. It has a rapidly growing role in BI reporting and analysis.

An enterprise dashboard allows at-a-glance visualization of company health and monitoring of key performance indicators. Simple to understand and high in ROI, these executive dashboards are becoming "must-haves" for all enterprises. Easy-to-use by business users and fun-to-implement by the IT department, BI dashboard projects are quickly funded and politically popular.

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Medical Practice Enterprise Dashboard Screenshots - physicians tracking financial and clinical KPIs

This physician dashboard is in use at the George Washington University Medical Faculty Associates in Washington, D.C. Thank you to the Dashboard Spy who sent me the screenshots and project documents. This multi-specialty medical practice with $215 Million in annual revenue has 275 doctors and about 1,000 employees including 16 in the IT department. The dashboard project was started in early 2005 and took about a month or so using 2 IT resources plus an external consultant. The applications that contribute data to the medical practice enterprise dashboard include:

IDX Flowcast billing and scheduling
Allscripts TouchWorks Electronic Health Record
Great Plains Financial Management System
ADP payroll system - Oracle
Multiple Excel spreadsheets

It is planned that physician compensation will be tied to the performance metrics tracked by this dashboard. The KPIs in this enterprise dashboard include financial measures such as

Gross Charges
Payments Received
Contractual Adjustment
A/R Days
Collection Rate
Missing Charges

Clinical measures include items such as:

Booked Hours vs. Scheduled Hours
"No Show" Rate
Number of New Patients
Number of Prescriptions
Tasks Completed

"Tasks Completed" is a customer service measure that tracks physician activities such as reviewing lab results or responding to email inquiries and referral requests from patients. The organization's goal is to turnaround all such requests from patients within 24 hours.

This first screen is what the doctors see upon logging on. Looks to be an Xcelsius dashboard, judging from the graphics. I think that the use of the dial controls in the middle of the dashboard is wrong. The labels seem to indicate values that are calculated? If so, then why have the ability to turn them via the control? A case of "too much of a good thing"?

Executive Dashboard

This second dashboard screenshot shows the financial measures.

Dashboard Screenshot

This third screenshot shows the clinical measures.

Dashboard screens

Homework: Need a crash course on the KPIs necessary in this space? Browse the sample pages of these books on medical practice management.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy's favorite books.

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Last Modified: Tuesday, May 2nd, 2006 @ 05:59

This business intelligence dashboard blog entry was posted on Tuesday, May 2nd, 2006 at 5:59 am and is filed under Dashboard Screenshots. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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Medical Practice Enterprise Dashboard Screenshots - physicians tracking financial and clinical KPIs

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Dashboards by Example Volume 1 Goals and Objectives

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