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User Configurable Service Desk Operational Metrics Dashboard - letting users create their own dashboard queries
Enterprise Dashboard fans, I’m just updating this old post because it came up in a recent discussion of design patterns used to let dashboard users configure their views and preferences. This dashboard example is particulary nice in how it affords the user a lot of customization in choosing their data. The drawback is that for less sophisticated users, it may get them into trouble. Oh, well, I suppose there’s always the dashboard help desk!
This just in from a Dashboard Spy over at enterprisesolutionsinc.com who has developed a user-configurable dashboard system used to track real-time performance of service desk functions. Called the iQDashboard, the .net-based system allows the users the self-configure the flash-based graphics.
To use their enterprise dashboard, the user logs in through this cute logon page:
The user then gets their dashboard. In this case, they’ve chosen a couple of metrics important for monitoring service desk performance. Note the navigation on the left. There are user configurable folders (ie. multiple dashboards) and links to user setting controls.
When the user needs a new query, they can construct one themselves using the following screen. Obviously, a screen like this may be overpowering for some users, but the gung-ho power user can help themselves without calling the IT department.
The user can then select the flash chart they want to use to display the dashboard metric.
The user can select what folder to place the graphs of the metrics in.
Homework: If you are on an enterprise dashboard project, do yourself a favor and take a look at Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing enterprise dashboards.
So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com.
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