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From a simple excel dashboard to a fully integrated enterprise reporting suite, the Business Dashboard is being quickly adopted as the new face of Business Intelligence. It has a rapidly growing role in BI reporting and analysis.

An enterprise dashboard allows at-a-glance visualization of company health and monitoring of key performance indicators. Simple to understand and high in ROI, these executive dashboards are becoming "must-haves" for all enterprises. Easy-to-use by business users and fun-to-implement by the IT department, BI dashboard projects are quickly funded and politically popular.

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Finding the Right KPIs for Enterprise Dashboards - How MIT did it for airline operations control

How do you pick your KPIs for your enterprise dashboarding projects? If you are like most of us, we interview business users and scribble down their kpis, figure out what datasources to tap into and then code the calculations into our dashboards. Simple, right? But do we ever stop to think about how effective those KPIs are? Well, thanks to a Dashboard Spy who hangs out with some smart people at MIT, we get to see another way of choosing KPIs. Seems pretty good to me - what do you think? Time to start hiring MIT grads for enterprise dashboard projects? If you want to read the MIT paper for yourself, take a look at this pdf titled Airline Operations Feedback Control with KPIs.

First, you start off with a KPI brainstorming session and interviews to produce plenty of KPI candidates:

KPI Process at MIT

Then you rate each potential KPI according to various characteristics. For example, detectability is a key. If changes in KPI value have little impact on the output, it makes a poor KPI:

Detectability makes a good KPI

And you look at how precise a KPI is:

KPI precision is good

Here are some sample KPIs studied by MIT for airline operations:

Airline Operations KPI

Airline Crew KPI

Homework: Need to study up on these types of KPIs for your enterprise dashboard? Start with this list of books on airline operationsIf you are on an enterprise dashboard project, do yourself a favor and take a look at Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing enterprise dashboards.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a nice screenshot of a digital dashboard, balanced scorecard, or any business intelligence graphic to share, please send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s favorite books on business dashboards.

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Last Modified: Wednesday, July 26th, 2006 @ 08:56

This business intelligence dashboard blog entry was posted on Wednesday, July 26th, 2006 at 8:56 am and is filed under Dashboard Screenshots. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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"Dashboards By Example - BI Dashboard Samples" is the theme and mission statement of this blog. We salute the Dashboard Spy in the field - those business users, project managers, IT executives, application designers, business intelligence experts, analysts, coders and subject matter experts who are on site creating this exciting and new "face of BI". Your business intelligence dashboard can go by many names - performance dashboard, executive dashboard, business dashboard, balanced scorecard, KPI metric summary, enterprise dashboard, bi dashboard, corporate dashboard. Whatever we call it, we believe that the at-a-glance visual approach is the key to user-centric design. Let's learn from each other's dashboard examples and continue to increase the level of usability and usefulness.

We strongly believe that the more dashboards you study, the more adept you will become at choosing correct design solutions for your company. "Learn by Example" is not just a motto - we take it literally, hence the name "Dashboards by Example". So take every chance you get to view examples of BI interfaces. As a matter of fact, take a second now, and study this dashboard example.

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The Dashboard Spy wants your dashboards!! I've collected over 1000 screenshots of business intelligence dashboards and scorecards for Volume 1 and now need you to send me the next 1000 dashboards for Volume 2. Email me at info at dashboardspy.com and tell me about your dashboard. Send me images, notes, technical details, business rules, metrics, KPIs, anything that you think your fellow Dashboard Spies will have an interest in. Keep this library of dashboarding resources going!

Also, I'd love more links to both the main Dashboard Spy site at http://dashboardspy.com and the Volume 1 blog of 1000 dashboards at http://www.enterprise-dashboard.com. I'd love your help in making these resources better known.

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P.S. Did you check out this free dashboard template for wireframing? Click on the image below for the download link and instructions. Consider it a gift for your unfailing support. Thank you very much. Sincerely, your friend in dashboarding, Dash.

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Finding the Right KPIs for Enterprise Dashboards - How MIT did it for airline operations control

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