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From a simple excel dashboard to a fully integrated enterprise reporting suite, the Business Dashboard is being quickly adopted as the new face of Business Intelligence. It has a rapidly growing role in BI reporting and analysis.

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Utility Service Operations Dashboard - Monitoring Asset Outages and Resource Performance

Did you know that the July 2006 heatwave-related electrical outages in parts of New York City lasted over 10 days? First there was the outage, then there was outrage from the community. The main area affected was the Sunnyside/Woodside/Astoria section of Queens, a predominantly working class area with a large immigrant population. The outrage came mainly from the management of the issue. First, the city did not officially recognize the problem until four days into the situation. Con Edison, the electrical utility in New York City, also severely understated the number of people affected. They said that 2,500 people were affected when the number was actually 100,000. Needless to say, as the days without electrical service mounted, the situation turned into a political mess with charges that the city’s poorer residents were left to suffer - the implication being that if this had occurred in a tonier part of town, much more attention would have been alloted to the issue. In retrospect, everyone agrees that more resources should have been applied earlier.

The point of all this is to introduce this enterprise dashboard that serves as a utility service company’s operations dashboard. It is used to track asset outages. There are portlets that sync up with a mapping program. The overlays indicate outage areas. Close attention is paid to the weather as it is the main influence on when repairs can be started. I will do some research on how Con Edison tracks their outages. Do they have a similar dashboard? If so, there was absolutely no excuse as to what happened. Let me try to recruit some Dashboard Spies from Con Ed.

Operations Dashboard Electric Company

Homework: If you want some background on the utility industry, check these books on electric utilities.

So what or who is The Dashboard Spy? As his about page states, The Dashboard Spy is just a guy interested in the design of enterprise dashboards. He could not find any executive dashboard design source books (or even screenshots of real business dashboards) and so set about creating his own. Finally convinced to post his extensive collection of dashboard screenshots online, he was amazed to find how popular it has become. If you have a digital dashboard, balanced scorecard, or any business intelligence graphic to share, send an email to info _at_ dashboardspy.com. Also check out The Dashboard Spy’s books on enterprise dashboards. His current favorite is Enterprise Dashboards: Design and Best Practices for IT, the only book on actually implementing executive dashboards.

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Last Modified: Friday, August 11th, 2006 @ 07:07

This business intelligence dashboard blog entry was posted on Friday, August 11th, 2006 at 7:07 am and is filed under Dashboard Screenshots. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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"Dashboards By Example - BI Dashboard Samples" is the theme and mission statement of this blog. We salute the Dashboard Spy in the field - those business users, project managers, IT executives, application designers, business intelligence experts, analysts, coders and subject matter experts who are on site creating this exciting and new "face of BI". Your business intelligence dashboard can go by many names - performance dashboard, executive dashboard, business dashboard, balanced scorecard, KPI metric summary, enterprise dashboard, bi dashboard, corporate dashboard. Whatever we call it, we believe that the at-a-glance visual approach is the key to user-centric design. Let's learn from each other's dashboard examples and continue to increase the level of usability and usefulness.

We strongly believe that the more dashboards you study, the more adept you will become at choosing correct design solutions for your company. "Learn by Example" is not just a motto - we take it literally, hence the name "Dashboards by Example". So take every chance you get to view examples of BI interfaces. As a matter of fact, take a second now, and study this dashboard example.

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Utility Service Operations Dashboard - Monitoring Asset Outages and Resource Performance

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