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From a simple excel dashboard to a fully integrated enterprise reporting suite, the Business Dashboard is being quickly adopted as the new face of Business Intelligence. It has a rapidly growing role in BI reporting and analysis.

An enterprise dashboard allows at-a-glance visualization of company health and monitoring of key performance indicators. Simple to understand and high in ROI, these executive dashboards are becoming "must-haves" for all enterprises. Easy-to-use by business users and fun-to-implement by the IT department, BI dashboard projects are quickly funded and politically popular.

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Dashboards from an IT Operations Portal

Dashboards bring the most value when they can be configured to meet the varying needs of different user communities. This is especially true in the data rich world of IT operations management where different constituents require very different levels of information.

Of course, the CIO and CTO want rolled up system KPIs and metrics in order to monitor the “big picture”. Business owners, on the other hand, want to monitor metrics specific to their interest - such as their own business system SLAs. They would like to be alerted to specific system availablity issues, for example. Other users, such as Program managers and IT personnel would need access to detail-level alerts and logs so that they can troubleshoot specific issues with the applications that they are involved with.

Obviously, in the domain of system management, one-size-fits-all dashboards do not suffice. A true portal, with customizable views per individual user, is needed.

Thanks to a Dashboard Spy at Firescope who was willing to take some screenshots for us, we have the following dashboards from an IT operations portal to study.

As we were told:

Attached are a few sample screencaps, with a description of each listed below. One of the key features of the solution is that it is delivered as a web portal, enabling every user to customize the layout and content of every page - which means that IT specialists get access to the raw detail level they need, while IT and business leaders get a high-level strategic view of services, correlated with business metrics from key applications like financial transaction systems, ERP solutions and others.

Here is a view of a typical CIO view of an IT dashboard. Click on the screenshot to bring up a full-size version of the dashboard screenshot.

In terms of this particular screen, here is what our source at FireScope told us:

“This is an example of how an IT director or C-Level exec might configure their home page, with a high level view of alerts and service level issues.”

Now let’s take a look at some other dashboards of other user roles:

Again, please click on the dashboard screenshots that you want to see a larger version of.

The following dashboard is for system administrators to use in monitoring their system availability. Note the neat little sparkline-like trend chart on the right.

Here is what my source told me about the Analytics tab and its report designer. “For long term strategic planning, we have a complete drag-and-drop report designer that allows users to analyze any aspect of their it operations by simply dragging and dropping metrics into the report space.”

This dashboard screenshot shows a user defined grouping of IT assets for monitoring purposes. “Administrators can logically group their assets to provide visibility into the interaction between systems.”

And what would an IT monitoring dashboard software be without mapping capability? This dashboard screenshot shows a map of the IT assets being studied. “A google map can be added to any page that gives an at-a-glance view of status for multi-office businesses, and users can define what metrics are used to define red-line/green-line status.”

And what would a portal be without collaboration functionality? Here is a look at a shared calendar, a community blog, a document library and even a wiki.

Tags: IT Operations Portal Functionality and Screenshots, CIO Dashboard, Dashboard Software

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One Response to “Dashboards from an IT Operations Portal”

dougmcclure.net » Dashboard Spy highlights FireScope's Dashboarding/Reporting Capabilities Said on November 1st, 2007 at 8:04 pm quote
[...] Dashboard Spy has a nice profile on the dashboard / portal / reporting capabilities in the FireScope appliances. [...]

Last Modified: Tuesday, October 30th, 2007 @ 13:20

This business intelligence dashboard blog entry was posted on Tuesday, October 30th, 2007 at 1:20 pm and is filed under Dashboard Screenshots. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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"Dashboards By Example - BI Dashboard Samples" is the theme and mission statement of this blog. We salute the Dashboard Spy in the field - those business users, project managers, IT executives, application designers, business intelligence experts, analysts, coders and subject matter experts who are on site creating this exciting and new "face of BI". Your business intelligence dashboard can go by many names - performance dashboard, executive dashboard, business dashboard, balanced scorecard, KPI metric summary, enterprise dashboard, bi dashboard, corporate dashboard. Whatever we call it, we believe that the at-a-glance visual approach is the key to user-centric design. Let's learn from each other's dashboard examples and continue to increase the level of usability and usefulness.

We strongly believe that the more dashboards you study, the more adept you will become at choosing correct design solutions for your company. "Learn by Example" is not just a motto - we take it literally, hence the name "Dashboards by Example". So take every chance you get to view examples of BI interfaces. As a matter of fact, take a second now, and study this dashboard example.

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