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Dashboard

From a simple excel dashboard to a fully integrated enterprise reporting suite, the Business Dashboard is being quickly adopted as the new face of Business Intelligence. It has a rapidly growing role in BI reporting and analysis.

An enterprise dashboard allows at-a-glance visualization of company health and monitoring of key performance indicators. Simple to understand and high in ROI, these executive dashboards are becoming "must-haves" for all enterprises. Easy-to-use by business users and fun-to-implement by the IT department, BI dashboard projects are quickly funded and politically popular.

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"Dashboards by Example" is a business intelligence blog dedicated to showing you actual examples of do's and don'ts of dashboard design. Study examples of enterprise dashboards, scorecards and other business intelligence interfaces implemented by the world's top organizations.

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Archive for May, 2008

This is an archive of the unique and controversial resource on Enterprise Dashboards known as The Dashboard Spy blog on Enterprise Dashboards. This is Volume 1 of the dashboard screenshot collection where you will find 837 dashboard screenshots of various dashboard implementations. Included in this collection are executive dashboards, enterprise dashboards, performance dashboards, corporate dashboards, balanced scorecards, BI dashboards, business intelligence dashboard - the list goes on. What is the difference between all those terms? That's part of the fun! Start studying these screenshots and learn.

Here is an interesting way to find more enterprise dashboards to study: Click this link for a random dashboard. You'll never know what dashboard you'll see next.

Subway System Operational Management Dashboard

Friday, May 2nd, 2008

“Actual KPIs and metrics from real business cases! Real operations dashboards - That’s what we want examples of.” says a long-time reader of The Dashboard Spy who reminded me that I’ve gotten away from showing the nitty gritty details of business intelligence dashboards. She said that it’s all well and good that I’ve been pointing out design fundamentals and implementation best practices, but she misses the hard core “let’s see what other dashboard teams are working on” approach of the old Dashboard Spy days.

OK, I get the message. Let’s focus on more actual dashboards. Today we look at how the managers of the Singapore Subway system monitor the operational status of their trains, stations and other assets. How’s that for a specific business area of focus for us dashboard fans?

First, let’s take a quick journey to Singapore for a quick getaway before buckling down to some business intelligence.

The Mass Rapid Transit system (or MRT) of Singapore is currently composed of a total of 64 operating stations that serve a daily ridership of over 1.5 million people. There are plans for a large expansion project. Among rail buffs, the Singapore MRT system is of note in several areas. The stations are famous for being absolutely spotless. There are multiple train lines of the system, with the northeast line being completely underground using driverless trains. The platforms are sealed off from the tracks with safety screen doors to prevent access to the tracks and ensure climate control. The MRT is complemented by the LRT (Light Rail Transit). The LRT is close in spirit to people mover systems found in airports.

OK. Back to BI, metrics, KPIs and dashboard reports! Now let’s take a look at how they monitor their operations.

Thanks to the good graces of a Dashboard Spy located at the headquarters of Elixir Technology in Singapore, we have the following dashboard screenshots of the operations monitoring dashboard project. The dashboards are powered by Elixir Repertoire - a product for Dashboarding, Reporting, and Data ETL and Scheduling.

Here is the Command and Control Dashboard.

singapore MRT Command Control Dashboard

Click on the “more” link for more dashboard screenshots from this system as well additional commentary.

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If you are new to enterprise dashboards, you really must start by reading the book by Malik:

Enterprise Dashboards: Designs & Best Practices for IT

To give you a flavor of the wonderful nuggets of enterprise dashboard knowledge, here is a quote from Mr. Malik in which he talks about the SMART elements that enterprise dashboards should have:

So, let us establish the basic characteristics specific to an enterprise dashboard with a useful acronym—SMART. A dashboard must be SMART in that it contains the following underlying elements, which are essential for success:

Synergetic Must be ergonomically and visually effective for a user to synergize information about different aspects within a single screen view.

Monitor KPIs Must display critical KPIs required for effective decision making for the domain to which a dashboard caters.

Accurate Information being presented must be entirely accurate in order to gain full user confidence in the dashboard. The supporting dashboard data must have been well tested and validated.

Responsive Must respond to predefined thresholds by creating user alerts in addition to the visual presentation on the dashboard (e.g., sound alarms, e-mails, pagers, blinkers) to draw immediate user attention to critical matters.

Timely Must display the most current information possible for effective decision making. The information must be real-time and right-time. This order serves the formation of the acronym and does not indicate the relative priority of these features.

More Dashboards

Dashboards by Example Volume 1 Goals and Objectives

"Dashboards By Example - BI Dashboard Samples" is the theme and mission statement of this blog. We salute the Dashboard Spy in the field - those business users, project managers, IT executives, application designers, business intelligence experts, analysts, coders and subject matter experts who are on site creating this exciting and new "face of BI". Your business intelligence dashboard can go by many names - performance dashboard, executive dashboard, business dashboard, balanced scorecard, KPI metric summary, enterprise dashboard, bi dashboard, corporate dashboard. Whatever we call it, we believe that the at-a-glance visual approach is the key to user-centric design. Let's learn from each other's dashboard examples and continue to increase the level of usability and usefulness.

We strongly believe that the more dashboards you study, the more adept you will become at choosing correct design solutions for your company. "Learn by Example" is not just a motto - we take it literally, hence the name "Dashboards by Example". So take every chance you get to view examples of BI interfaces. As a matter of fact, take a second now, and study this dashboard example.

What's on your Dashboard?

The Dashboard Spy wants your dashboards!! I've collected over 1000 screenshots of business intelligence dashboards and scorecards for Volume 1 and now need you to send me the next 1000 dashboards for Volume 2. Email me at info at dashboardspy.com and tell me about your dashboard. Send me images, notes, technical details, business rules, metrics, KPIs, anything that you think your fellow Dashboard Spies will have an interest in. Keep this library of dashboarding resources going!

Also, I'd love more links to both the main Dashboard Spy site at http://dashboardspy.com and the Volume 1 blog of 1000 dashboards at http://www.enterprise-dashboard.com. I'd love your help in making these resources better known.

Looking forward to seeing your dashboards, The Dashboard Spy

P.S. Did you check out this free dashboard template for wireframing? Click on the image below for the download link and instructions. Consider it a gift for your unfailing support. Thank you very much. Sincerely, your friend in dashboarding, Dash.