Excel Dashboard for Customer Service Metrics
Chandoo and his Excel Dashboard programmers are having a great time during their “Dashboard Week”. They are building and sharing Excel-based dashboards and I’ll be sure to report to you some of the great work they are doing.
(Chandoo runs the Excel School which includes modules for Excel Dashboard Training – click the link to learn more).
Today we share this excellent excel dashboard example from Mara.
Here is the excel workbook link for this dashboard: Excel Dashboard for Customer Service.
Here’s a look at the dashboard itself:
Here are the comments from Chandoo:
Techniques used by Mara to Create this Dashboard:
Mara used several techniques to create this dashboard. But I specifically liked 5 things about this dashboard. They are,
- Tweetboard kind of area at the top where she showed summary of status.
- Dynamic dashboard which can be filtered based on a month.
- Interactive chart with check boxes to show / hide information.
- Interactive comparison chart to compare target with actual performances (of valet wait times).
- Scrollable list of various gift shop items.
See the numbers on this image for reference:
Again, this is the excel workbook link for this excellent excel dashboard: Excel Dashboard for Customer Service.
If you are interested in using Excel for Dashboards, click on this banner to learn more about Excel School for Dashboards:
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