October 3, 2008, 11:32 am
Dashboard Topic: Patient Feedback Dashboard Allows Doctors to Measure Communication Skills.
Today’s physicians and health care facilities make use of the latest advances in technology to aid in their diagnoses, manage their practices and even assist in surgery. Have you noticed, however, that there has been a decline in the quality of a doctor’s bedside manner? Or at least there seems to be from the way everyone seems to complain about it.
Whatever happened to the kindness and compassion that was the hallmark of a doctor? Whether it’s the fault of the training process or the growing aggravations of managing a medical practice, it seems that with the rise of technology in the medical office, we have seen a fall in patient satisfaction.
I’m happy to report that one particular technology – that which we study everyday here on “Dashboards By Example” – namely, the business intelligence dashboard is now being used by physicians to monitor patient feedback. The Department of Family Medicine in the Medical College of Georgia School of Medicine (MCG) is running a pilot program that lets doctors collect feedback and view the results of patient satisfaction surveys on a performance dashboard.
Finally! Now the patient can do something about the decline in bedside manner. Haven’t you ever wanted to leave feedback about a doctor’s bedside manner but didn’t do it because you couldn’t remain anonymous? Most of us in that situation simply found another doctor. We were unhappy but never provided feedback about our experience. That changes now with the system in place at MCG.
I’ll explain the details, but let’s first examine the dashboard itself. Here is the doctor’s view:
Click to see the rest of this post. We’ll discuss the patient view of the dashboard and how the survey questions are administered.
Continue reading ‘Glanceable Dashboard Monitors Physician Performance’ »
